RingCentral

Missed customer calls = missed opportunities. It doesn’t have to be this way. ❌ Meet RingCentral AI Receptionist (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place. 👋 Think of RingCentral AIR as your always-on, AI-powered digital employee. Built directly into your existing RingCentral business phone system, RingCentral AIR makes setting up an AI receptionist effortless—easy to deploy, simple to use, with no IT setup. It empowers businesses of all sizes, from local SMBs to fast-growing enterprises, to automate customer interactions. Key features include: ✅ Resolves routine customer inquiries ✅ Scalable for multiple locations or departments ✅ Intelligent call routing ✅ SMS confirmations ✅ Call transcripts and analytics And more! With RingCentral AIR, the future is calling—and this time, no call will go unanswered. https://lnkd.in/gjKBucpz

Customer trends are always shifting. Are you spotting the ones that matter most? 👀 Teams that understand patterns in real time can act faster, improve experiences, and stay aligned with what customers need and want. RingCX AI Interaction Analytics brings those patterns into focus by automatically calculating customer satisfaction (CSAT), Net Promoter Score (NPS), and overall customer sentiment across every customer interaction, surfacing insights that matter most. Get a clearer view of customer behavior with AI-powered insights: https://lnkd.in/gDWEg5ph.

Nothing tests a customer’s patience like waiting too long for answers. Slow resolutions frustrate customers and can strain the trust your CX team has worked hard to build. That’s where AI comes in. By helping CX teams resolve issues faster and more efficiently, AI delivers the seamless experiences today’s customers expect. Learn how AI is reshaping customer engagement in our #RingCentralTrends report: https://lnkd.in/g96-UzMN.

Sun River Health is setting a new standard for patient care with AI-powered communications. 📈 The New York-based healthcare organization leverages AI to unify communications across 50+ locations, improving operational efficiency and the patient experience. And they’re not alone—businesses across industries are using AI to transform how they connect, collaborate, and serve their customers. Our Innovators Report highlights Sun River Health alongside innovators in financial services, insurance, IT, and veterinary care, revealing how AI is helping businesses optimize workflows, scale efficiently, and improve customer experiences. Explore the report to uncover AI strategies that deliver real business impact: https://lnkd.in/gWP9NaTn.

📣 Why should an amazing event lead to unexpected costs? It shouldn’t. RingCentral Events’ new pricing model gives organizers: ✔ Unlimited Registrations ✔ Unlimited AI-powered virtual events and webinars ✔ Simple and transparent pay-per-organizer pricing that saves you more Now you can plan your perfect webinars and events, all year-round, without the anxiety of exceeding arbitrary thresholds or incurring unwarranted last-minute fees. Just straightforward, and predictable pricing that lets you focus on creating meaningful, impactful events. Want to test out RingCentral Events before committing? Try our free 30-day trial! Ready to execute on your events strategy? https://lnkd.in/g5zCcHxu

The best events continue delivering value long after they end. Sharing post-event content helps marketers keep the momentum going, re-engage attendees, and build stronger connections. However, producing high-quality content has traditionally been expensive and time-consuming. AI is changing that. With AI Clips from RingCentral Events, event marketers can easily pull key moments from event recordings and repurpose them into informative, polished highlight clips to share with attendees. Make post-event engagement more effortless than ever with AI Clips: https://lnkd.in/gbhrvXYS.

Our blog just got a major glow-up. ✨ We’ve transformed the blog into a media center—your go-to hub for RingCentral news, insights, and AI innovation. ✅ Fresh look ✅ Smarter navigation ✅ Industry-leading content Take it for a scroll: www.ringcentral.com/blog 

The G2 2025 Spring Report is in full bloom, and it’s all thanks to the voices of our customers. 🌸 ↳ #1 in 11 reports, cementing our leadership across businesses of all sizes ↳ 78 badges for our innovation, customer satisfaction, and market presence ↳ Featured in 492 reports, proving the strength and depth of our solutions Thank you to our customers and partners for your continued trust! Your feedback continues to shape how we grow, innovate, and provide best-in-class business communications. 🌷 See what our customers are saying! https://lnkd.in/g5EgQXhp

75,000 customer calls to review? Challenge accepted. ✅ Scarlet Wheeler, VP of Compliance at REE Medical, outlines how RingCentral’s RingSense call monitoring and keyword tracking have completely transformed her team’s efficiency. With these tools, REE Medical can now audit 100% of client calls—scanning thousands at once—at a speed they never imagined possible. Hear how RingCentral empowers her team to maintain compliance, save time, and ensure quality across every customer interaction. https://lnkd.in/gt9JrAMS.

In order to see real business value, contact centers need a roadmap. 🧭 Not a tech wishlist. ✖️ We've laid out a step-by-step guide that shows where AI can solve problems today, where it should be introduced next, and how to connect each new capability to the people doing the work. Let's dive in ⬇️ 1. Fix what slows the team down most 2. Design self-service for resolution, not redirection 3. Give agents help before they ask for it 4. Route conversations based on context, not assumptions 5. Support agents in the flow of their work 6. Automate tasks that don’t need to be manual 7. Let conversations drive better decisions 8. Make coaching faster, sharper, and more useful 9. Keep staffing aligned with real demand 10. Train and hire based on what great agents actually do 11. Make personalization more than a name 12. Prioritize the right projects and prove they work Ready to put your AI roadmap into action?